Application can be deployed in both On-Cloud and On-Premise model. ZServiceDesk+ can provide the cloud instance, in which management of the cloud instance shall be done by us. Customer can also their cloud instance to deploy our application.
Yes, we also provide on-demand customisation. We don't charge you for any minor customisation, however if major changes are required in application, our developers can discuss with you and customise the product at very minimal additional cost.
Users can ask anything in Chat BOT, mention the problem they are facing. Chat BOT can reply to your queries with pre-defined answers, Log the ticket on your behalf and guide you through the solution or download/run the solution which is available in the knowledge base..
Our application can discover the Hardware information such as make, model, serial no, hdd, RAM. It also discover the running processes, services, drivers, installed applications, application version, installed date etc.
You can check the total list of software which are installed across your organisation. You can define which software is white-listed or black-listed and in which PCs black-listed software are running. You can also do licenses management such as how many licenses are purchased, allocated and available.