Get higher visibility into your day to day IT services operations to manage efficiently. ZServiceDesk helps organizations to optimize resources and deliver higher uptime & SLAs by managing incidents, Requests, Problem, Changes Tasks etc.
Integrated BOT help end users to get the instant IT related support on 24x7 basis. Bot can find out the most appropriate answer to the query or can guide through the steps to resolve issue.
Based On the ITIL Best Practices, ZServiceDesk provides most comprehensive workflows in all modules to meet business requirements of any size of organization.
With modern UI, easy to use self service portal helps to access knowledgebase, create/view incidents & view allocated assets etc.
Developed on Bootstrap framework with ultra light design technologies. Modern User Interface provides ease of access & navigation.
Unique API based architecture and faster data processing delivers high performance even for larger business environments
Provides hundreds of Industry standards Web APIs to ensure much deeper integration with any third-party application.
Our customization services helps organization to design service management strategy as per business needs.
Enable Users to help themselves with the guided solutions, response to their queries or log and track the incidents and requests. BOT can be trained as per the actual business environment.
Comprehensive Incident & Requests lifecycle management by doing classification, categorization and assigment of tickets to concerned support department.
Separate workflow to tag incidents with problem and capture the information regated to RCA etc. Most comprehensive workflow to manage Changes, Test, Release, Planning etc.
Users can create and track incidents and requests ticket, provide feedback,access knowledgebase, view allocated assets, and track preventive maintenance activities
Create unlimited SLAs based on Support Groups, SLAs, Locations, Working Hours etc. and keep track of Response & Resolution times for Incidents and Requests Tickets.
Create your own knowledgebase of common issues and help support team to resolve the tickets faster. All important files can be stored centrally for quick access.