ZServiceDesk - Enterprise Service Desk with Integrated BOT
Deliver Excellence & Increase Happiness Graph
Enterprise IT Services Management
Get Your IT Managed with Powerful ITSM
Get higher visibility into your day to day IT services operations to manage efficiently. ZServiceDesk helps organizations to optimize resources and deliver higher uptime & SLAs by managing incidents, Requests, Problem, Changes Tasks etc.
AI & ML BOT
Your Virtual Assistant
Integrated BOT help end users to get the instant IT related support on 24x7 basis. Bot can find out the most appropriate answer to the query or can guide through the steps to resolve issue.
ITIL Modules
All What You Need
Based On the ITIL Best Practices, ZServiceDesk provides most comprehensive workflows in all modules to meet business requirements of any size of organization.
Self Service
Modern User Portal
With modern UI, easy to use self service portal helps to access knowledgebase, create/view incidents & view allocated assets etc.
SOME GOOD REASONS TO CHOOSE US
01.MODERN USER INTERFACE
Developed on Bootstrap framework with ultra light design technologies. Modern User Interface provides ease of access & navigation.
02.HIGH PERFORMANCE
Unique API based architecture and faster data processing delivers high performance even for larger business environments
03.MOST FLEXIBLE INTEGRATIONS
Provides hundreds of Industry standards Web APIs to ensure much deeper integration with any third-party application.
04.ON-DEMAND CUSTOMISATION
Our customization services helps organization to design service management strategy as per business needs.
01.
Integrated AI & ML BOT
Enable Users to help themselves with the guided solutions, response to their queries or log and track the incidents and requests. BOT can be trained as per the actual business environment.
02.
Incident, Request & Task Mangement
Comprehensive Incident & Requests lifecycle management by doing classification, categorization and assignment of tickets to concerned support department.
03.
Problem & Change Management
Separate workflow to tag incidents with problem and capture the information related to RCA etc. Most comprehensive workflow to manage Changes, Test, Release, Planning etc.
04.
User Self Service
Users can create and track incidents and requests ticket, provide feedback, access knowledgebase, view allocated assets, and track preventive maintenance activities
05.
SLA & Feedback Management
Create unlimited SLAs based on Support Groups, SLAs, Locations, Working Hours etc. and keep track of Response & Resolution times for Incidents and Requests Tickets.
06.
Knowledgebase & Download Centre
Create your own knowledgebase of common issues and help support team to resolve the tickets faster. All important files can be stored centrally for quick access.
Loaded with features with customization possibilitiesAsk for a Demo