LIGHTNING FAST & HIGHLY SCALABLE

ENTERPRISE SERVICE DESK

Business processes are now have higher dependency on Information Technology, hence IT support system is also required to elevated to next level to ensure higher uptime of businesses. IT support should also be flexible to meet the dynamic business requirements in real time. Our solution helps IT Leader to have more visibility into IT operations to Measure & Manage the support services.

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IT & NON-IT

ASSET LIFE-CYCLE MANAGEMENT

With increasing landscape of IT equipment, manually tracking & management of assets is getting difficult. Information lying within the asset is the vital information from security perspective and could be at risk, if device is lost. Our solution helps to keep the record of all asset related financial information, movement history, repair history, installed hardware and software compliance. 

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BOT & SELF HELP

END USER AUTOMATION

Driving the automation technologies to help users quickly and enable IT support team to resolve issues faster. Our integrated AI enabled ChatBot can be used to answer the queries, users may have, anytime, from any device and from anywhere. BOT shall be able to assist with the appropriate resolution and can help user to view or download solution.

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KEY BUSINESS BENEFITS

Visible IT Operations

Having better visibility of IT Support activities, it will help you to have better control and governance across IT support organisation.

Improved Efficiency

Reduce workload and MTTR by having intelligent service management capabilities such as self help and AI BOT Assistant.

Higher ROI

Faster response and resolution help organisations to save the resources used to provide support and deliver higher uptime of business processes.

Happy Users

Beyond the SLA calculations, focus on user happiness and let them participate to take the IT support at next generation.

CRAFTED FOR ENTERPRISESLOADED WITH FEATURES

ZServiceDesk+ is designed & developed to cater the needs of IT Services Management. Our experts have incorporated ITIL based processes and developed the workflows, which shall help organisation to streamline the IT Support processed. Our unique application architecture makes our application high performance, highly scalable with most flexible integrations.

  • Web-Based Application
  • Integrated AI BOT Assistant
  • Cloud/On-Premise Deployment
  • Annual Subscription/Perpetual Licensing Model
  • Most Flexible Third-Party Integrations (300+ APIs)
  • Lightning Fast Performance with Unique Application Architecture
  • Modern User Interface
  • Easy to Use Modules
  • Less Deployment Timeline
  • Mobile Application
  • 24x7 Support
 

  

 

 

 

User Portal

Modern Web-Based User Interface.

 

BOT & Self Help

AI Enabled Virtual Assistant.

Incident Management

Workflow to report any IT related problem.

Service Request 

Fulfilment with defined approvals.

Problem Management

Root Cause Analysis for recurring incidents.

Change Management

Initiate & Track the changes with proper approvals.

 

Tasks Management

Assign the activity to technician and track that

Preventive Maintenance

Schedule PM Activities and track the completion

Asset Management

Centralised management of IT & Non-IT Assets

Vendor Management

Keep record of all vendor related information 

Contracts Management

Track the contract details and review the performance.

SLA Management

Define service levels as per business requirement 

Feedback Management

Let users tell, how happy are they with services.

Knowledge Base

Create and maintain SOPs & Articles centrally

Download Center

Maintain centralised repository of all important documents.

 

 

KEY REASONS TO CHOOSE US

 

MODERN USER INTERFACE

  • Bootstrap Application Framework
  • Lightweight Design
  • Easy to Access Menus

HIGH PERFORMANCE

  • Unique API Based Architecture
  • Thousands of Records in Seconds
  • Minimal DB & Logs Size

MOST FLEXIBLE INTEGRATIONS

  • Industry Standard REST APIs 
  • 300+ APIs for Third-Party Integrations
  • Specialised Technical Support

ON-DEMAND CUSTOMISATION

  • Get it changed the way you want
  • Free of Cost Minor Customisation
  • Minimal Cost for Major development

PERSONALISED SUPPORT

  • Customer Focused Approach
  • Quick Response & Resolution
  • Periodic CSAT Surveys

LOWER TCO

  • Lower Cost of Ownership
  • Higher Savings on IT Expenditure
  • Automation Approach to Reduce Manual Tasks

 

 

 

ZServiceDesk+ application development company founded in 2014, focused on innovations in the domain of IT Services Management and integrating automation technologies to escalate the services management to next generation

India | United States

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