Comprehensive Lifecycle Workflows


Get easy with managing the suppliers. This module can be used to find out all the information related to vendor.

  • Supplier Category
  • Contact Information
  • Services Offering
  • Customer Reference
  • Supplier Review
  • Tagging with Assets
  • Tagging with Contracts



BOT & Self Help

Enable business users to get technical support, whenever  they want.

Incident Management

Handle all incidents raised by business user and track them till they are resolved.

Service Requests

Easy workflow with necessary approval, whenever user has any request to be fulfilled.

Change Management

Plan the Changes /Releases and keep the record of to be referred in future.

Problem Management

For any repeated incident, follow the workflow to record the RCA and resolve permanently.

SLA & Feedback

Track Multi-Location Response and Resolution Time. Enable users to provide feedback.

Assets Management

Comprehensive IT and Non-IT Assets Lifecycle Management and HW/SW Auto-discovery.

Preventive Maintenance

Plan the maintenance proactively as per checklist and track them to get it done on time.

Suppliers Management

Have a quick access to check who has supplied what and when. Record all about supplier.

Contracts Management

Keep record of all the contracts centrally and get them tagged with supplier or your assets.


Centralised knowledge information helps technicians to get the incidents resolved in less time.

Download Center

Have all you important IT Operations related documents, software etc. centrally for quick access.

On-Demand Customisation

Additional workflows as per your specific business environment makes it easy to design the IT Services in your way. Our cost-effective customisation services helps you to get there.

Get Affiliated With Us. Become Our Reseller Partner

Become Independent Reseller

Doesn't matter if you are a business owner or not. With our special program, anyone can get trained on our product and associate with us as a registered and authorised Independent reseller.

ZServiceDesk Learnings

ZServiceDesk is focusing to build skills around IT Services and our learning portals can help to understand all ITIL processes and how to use them in real environment.

Get Certified on ZServiceDesk

With our Professional & Career Certifications, candidates can make career in the field of IT Services Domain. It can also help Technical persons to perform better day to day IT Operations.

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