ASSET MANAGEMENT

Comprehensive Lifecycle Workflows

PREVENTIVE MAINTENANCE

Take proactive measure and schedule the preventive maintenance tasks timely. Our workflow keep track of all the activities and provide the reports of current status.

  • Create activities on selected assets
  • Schedule location / department wise
  • Current Status
  • Remarks from user / engineer
  • Preventive Checklist
  • User Feedback 
  • Discrepancy 

WANT TO SEE HOW CAN WE TRANSFORM YOUR IT SERVICES ?

KEY PRODUCT MODULES

BOT & Self Help

Enable business users to get technical support, whenever  they want.

Incident Management

Handle all incidents raised by business user and track them till they are resolved.

Service Requests

Easy workflow with necessary approval, whenever user has any request to be fulfilled.

Change Management

Plan the Changes /Releases and keep the record of to be referred in future.

Problem Management

For any repeated incident, follow the workflow to record the RCA and resolve permanently.

SLA & Feedback

Track Multi-Location Response and Resolution Time. Enable users to provide feedback.

Assets Management

Comprehensive IT and Non-IT Assets Lifecycle Management and HW/SW Auto-discovery.

Preventive Maintenance

Plan the maintenance proactively as per checklist and track them to get it done on time.

Suppliers Management

Have a quick access to check who has supplied what and when. Record all about supplier.

Contracts Management

Keep record of all the contracts centrally and get them tagged with supplier or your assets.

Knowledgebase

Centralised knowledge information helps technicians to get the incidents resolved in less time.

Download Center

Have all you important IT Operations related documents, software etc. centrally for quick access.

On-Demand Customisation

Additional workflows as per your specific business environment makes it easy to design the IT Services in your way. Our cost-effective customisation services helps you to get there.

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Become Independent Reseller

Doesn't matter if you are a business owner or not. With our special program, anyone can get trained on our product and associate with us as a registered and authorised Independent reseller.

ZServiceDesk Learnings

ZServiceDesk is focusing to build skills around IT Services and our learning portals can help to understand all ITIL processes and how to use them in real environment.

Get Certified on ZServiceDesk

With our Professional & Career Certifications, candidates can make career in the field of IT Services Domain. It can also help Technical persons to perform better day to day IT Operations.

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