Enterprise Service Desk

ITIL FRAMEWORK BASEDSERVICE DESK PROCESSES

For Systematic and high-quality service delivery, our solution helps to create the tickets faster and send the notification for users and service desk department as well directly on their emails. Further tickets can be assigned to engineer for resolution. Engineers can have consolidated view of tickets assigned to them.

  • On-Premise/On-Cloud Model
  • Annual & Perpetual Licensing
  • On-Demand Customisation
  • Integrated AI Chat-BOT
  • Self Service
  • Incident Management
  • Service Requests
  • Problem Management
  • Change Management
  • Tasks Management
  • SLA Management
  • Feedback Management
  • Vendor Management
  • Contracts Management
  • Dashboards & Reports
  • Email & SMS Notifications
  • Mobile Application for Users
  • Comprehensive Dashboards & Reports
  • Third-Party Integrations
  • Business Unit Wise Service Management
  • AD Integration
  

 

ZServiceDesk+ application development company founded in 2014, focused on innovations in the domain of IT Services Management and integrating automation technologies to escalate the services management to next generation

India | United States