ASSET MANAGEMENT

Comprehensive Lifecycle Workflows

IT ASSET MANAGEMENT

IT asset management  helps in formulating the strategies for overseeing, managing and optimizing  IT systems, hardware, processes and data.

  • Custom  Categories / Sub Categories
  • Multiple Assets Status
  • Store Management
  • HW/SW Information Auto-Discovery
  • Lightweight PC Agent
  • Software License Management
  • Software Metering
  • Asset Tagging with QR Code
  • Preventive Maintenance
  • Incident Tagging
  • Asset Components
  • Asset Documents
  • Parent / Child Asset
  • Gate Pass
  • Repair / Allocation History
  • Change Logs
  • Dashboards & Custom Reports

NON-IT ASSET MANAGEMENT

Service Request workflow helps to manage all new requests of business users. It also includes the approval workflow to fulfil the request, which may require any additional expense.

  • Custom  Categories / Sub Categories
  • Multiple Assets Status
  • Store Management
  • Asset Tagging with QR Code
  • Preventive Maintenance
  • Incident Tagging
  • Asset Components
  • Parent / Child Asset
  • Gate Pass
  • Repair / Allocation History
  • Change Logs
  • Dashboards & Custom Reports

HW/SW DISCOVERY

Discover the Hardware and Software information with industry's smallest agent in size, which utilise low memory and processing power.

  • Make / Model
  • Serial No.
  • CPU Details
  • OS Details
  • HDD Information
  • HDD Condition
  • RAM Size
  • IP Address
  • MAC Address
  • Running Processes
  • Device Drivers
  • Installed Software
  • System Printers
  • System Sound
  • System Graphics

PREVENTIVE MAINTENANCE

Take proactive measure and schedule the preventive maintenance tasks timely. Our workflow keep track of all the activities and provide the reports of current status.

  • Create activities on selected assets
  • Schedule location / department wise
  • Current Status
  • Remarks from user / engineer
  • Preventive Checklist
  • User Feedback 
  • Discrepancy 

SUPPLIER MANAGEMENT

Get easy with managing the suppliers. This module can be used to find out all the information related to vendor.

  • Supplier Category
  • Contact Information
  • Services Offering
  • Customer Reference
  • Supplier Review
  • Tagging with Assets
  • Tagging with Contracts

CONTRACTS MANAGEMENT

Keep track of all contracts and agreements centrally at one place.

  • Contract Documents
  • Contract Review
  • Governance Meetings Details
  • Track Contract Expiry
  • Contract Conditions

WANT TO SEE HOW CAN WE TRANSFORM YOUR IT SERVICES ?

KEY PRODUCT MODULES

BOT & Self Help

Enable business users to get technical support, whenever  they want.

Incident Management

Handle all incidents raised by business user and track them till they are resolved.

Service Requests

Easy workflow with necessary approval, whenever user has any request to be fulfilled.

Change Management

Plan the Changes /Releases and keep the record of to be referred in future.

Problem Management

For any repeated incident, follow the workflow to record the RCA and resolve permanently.

SLA & Feedback

Track Multi-Location Response and Resolution Time. Enable users to provide feedback.

Assets Management

Comprehensive IT and Non-IT Assets Lifecycle Management and HW/SW Auto-discovery.

Preventive Maintenance

Plan the maintenance proactively as per checklist and track them to get it done on time.

Suppliers Management

Have a quick access to check who has supplied what and when. Record all about supplier.

Contracts Management

Keep record of all the contracts centrally and get them tagged with supplier or your assets.

Knowledgebase

Centralised knowledge information helps technicians to get the incidents resolved in less time.

Download Center

Have all you important IT Operations related documents, software etc. centrally for quick access.

On-Demand Customisation

Additional workflows as per your specific business environment makes it easy to design the IT Services in your way. Our cost-effective customisation services helps you to get there.

Get Affiliated With Us. Become Our Reseller Partner

Become Independent Reseller

Doesn't matter if you are a business owner or not. With our special program, anyone can get trained on our product and associate with us as a registered and authorised Independent reseller.

ZServiceDesk Learnings

ZServiceDesk is focusing to build skills around IT Services and our learning portals can help to understand all ITIL processes and how to use them in real environment.

Get Certified on ZServiceDesk

With our Professional & Career Certifications, candidates can make career in the field of IT Services Domain. It can also help Technical persons to perform better day to day IT Operations.

KEY REASONS TO CHOOSE US

MODERN USER INTERFACE

  • Bootstrap Application Framework
  • Lightweight Design
  • Ease of Access

MOST FLEXIBLE INTEGRATIONS

  • Industry Standard REST APIs 
  • 300+ APIs for Third-Party Integrations
  • Specialised Technical Support

PERSONALISED SUPPORT

  • Customer Focused Approach
  • Quick Response & Resolution
  • Periodic CSAT Surveys

HIGH PERFORMANCE

  • Unique API Based Architecture
  • Thousands of Records in Seconds
  • Minimal DB & Logs Size

ON-DEMAND CUSTOMISATION

  • Get it changed the way you want
  • Free of Cost Minor Customisation
  • Minimal Cost for Major development

LOWER TCO

  • Lower Cost of Ownership
  • Higher Savings on IT Expenditure
  • Automation Approach to Reduce Manual Tasks

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