ENTERPRISE SERVICE DESK
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Managing the change is most difficult task for any organisation, especially when it is large environment with various technology platform with inter-dependency.
- Change Planning
- Define Change Type
- Change Priority
- Change Approvals
- Release Planning
- Risks & Mitigation Planning
- Change Stages
- Track Status
- Audit Logs
WANT TO SEE HOW CAN WE TRANSFORM YOUR IT SERVICES ?
KEY PRODUCT MODULES
BOT & Self Help
Enable business users to get technical support, whenever they want.
Handle all incidents raised by business user and track them till they are resolved.
Easy workflow with necessary approval, whenever user has any request to be fulfilled.
Plan the Changes /Releases and keep the record of to be referred in future.
For any repeated incident, follow the workflow to record the RCA and resolve permanently.
SLA & Feedback
Track Multi-Location Response and Resolution Time. Enable users to provide feedback.
Comprehensive IT and Non-IT Assets Lifecycle Management and HW/SW Auto-discovery.
Plan the maintenance proactively as per checklist and track them to get it done on time.
Have a quick access to check who has supplied what and when. Record all about supplier.
Keep record of all the contracts centrally and get them tagged with supplier or your assets.
Centralised knowledge information helps technicians to get the incidents resolved in less time.
Have all you important IT Operations related documents, software etc. centrally for quick access.
Additional workflows as per your specific business environment makes it easy to design the IT Services in your way. Our cost-effective customisation services helps you to get there.
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