ENTERPRISE SERVICE DESK
Deliver Excellence & Increase Happiness Graph
DOWNLOAD CENTER
Get access of all important documents centrally.
- Quick Access
- Upload documents
- Upload necessary software
- Access Control based on role
WANT TO SEE HOW CAN WE
TRANSFORM YOUR IT SERVICES ?
KEY PRODUCT MODULES
Incident Management
Handle all incidents raised by business user and track them till they are resolved.
Service Requests
Easy workflow with necessary approval, whenever user has any request to be fulfilled.
Change Management
Plan the Changes /Releases and keep the record of to be referred in future.
Problem Management
For any repeated incident, follow the workflow to record the RCA and resolve permanently.
SLA & Feedback
Track Multi-Location Response and Resolution Time. Enable users to provide feedback.
Assets Management
Comprehensive IT and Non-IT Asset Lifecycle Management and HW/SW Auto-discovery.
Preventive Maintenance
Plan the maintenance proactively as per checklist and track them to get it done on time.
Suppliers Management
Have a quick access to check who has supplied what and when. Record all about supplier.
Contracts Management
Keep record of all the contracts centrally and get them tagged with supplier or your assets.
Knowledgebase
Centralised knowledge information helps technicians to get the incidents resolved in less time.
Download Center
Have all you important IT Operations related documents, software etc. centrally for quick access.
On-Demand
Customisation
Additional workflows as per your specific business environment makes it easy to design the IT Services in your way. Our cost-effective customisation services helps you to get there.
Get Affiliated With Us. Become Our Reseller Partner.
Become Independent Reseller
Doesn't matter if you are a business owner or not. With our special program, anyone can get trained on our product and associate with us as a registered and authorised Independent reseller.
ZServiceDesk Learnings
ZServiceDesk is focusing to build skills around IT Services and our learning portals can help to understand all ITIL processes and how to use them in real environment.
Get Certified on ZServiceDesk
With our Professional & Career Certifications, candidates can make career in the field of IT Services Domain. It can also help Technical persons to perform better day to day IT Operations.
KEY REASONS TO CHOOSE US
MODERN USER INTERFACE
- Bootstrap Application Framework
- Lightweight Design
- Ease of Access
HIGH PERFORMANCE
- Unique API Based Architecture
- Thousands of Records in Seconds
- Minimal DB & Logs Size
MOST FLEXIBLE INTEGRATIONS
- Industry Standard REST APIs
- 300+ APIs for Third-Party Integrations
- Specialised Technical Support
ON-DEMAND CUSTOMISATION
- Get it changed the way you want
- Free of Cost Minor Customisation
- Minimal Cost for Major development
PERSONALISED SUPPORT
- Customer Focused Approach
- Quick Response & Resolution
- Periodic CSAT Surveys
LOWER TCO
- Lower Cost of Ownership
- Higher Savings on IT Expenditure
- Automation Approach to Reduce Manual Tasks