IT Support BOT is a new and automated way of delivering the Service Desk functions. Unlike most of other technologies, This new technology of doing things is not just about get the installation done and you are set to get your organization transformed from very next day.
BOT is not just about the installation and start using from the very next day. In most of the cases, customers couldn’t make most out of it due to lack of planning & focus. User Adoption is the key for IT Support BOT which can send your whole idea and investment toppling down.
While SIEM (Security Incident & Event Management) is the critical component of Information Security domain and provide the necessary monitoring and analysis of incidents, it is also important that every alert or incident is handled appropriately. SIEM & SOAR (Security Orchestration Automation and Response) collectively can help to provide the better response mechanism when it comes to responding to alert or incident from the perspective of what is to be done and how is it to be done as a response in automated or manual way. .